Help
Answers to the questions families ask most — and a real person whenever you’d rather just talk it through.
Choose “Create a memorial,” add a name, a photo, and a few dates, and our writing assistant will help with the words. You’ll see exactly how it looks before anything is published.
Most families have a beautiful page ready in a few minutes. You can always come back and add more — photos, stories, and details — whenever you’re ready.
Not at all. Everything is large, clear, and step by step, with nothing to download. If you can send an email, you can create a memorial.
Share one simple link — or a QR code. Anyone can view the page and add their own photos and memories without creating an account.
Yes. You can review photos and messages before they appear, and remove anything at any time. You’re always in control.
Yes — you can livestream the service so family anywhere can watch live, and again afterwards on the same link.
A gentle slideshow of favourite photos with soft titles and music, to play at the service and keep forever. You choose the photos and the order.
If you turn it on, guests can send sympathy flowers straight from the memorial, hand-delivered by a local florist.
Yes. You can switch between premium designs and keep editing the page at any time.
That’s up to you. A memorial can be public, unlisted (only people with the link), password-protected, or private to you.
A one-time $159, with no subscription. That includes a full year online; after that you can keep it going for $49 a year if you choose. See our pricing page for the full details.
Yes — within 14 days. Add-ons can be refunded until they’ve been delivered or used.
We read every message and reply with care. There’s no such thing as a small question — please reach out.